Frequently Asked Questions
Where are your lights made?
All of our lights are made in Nambe, New Mexico USA, by native New Mexicans. Light Styles of Santa Fe is a family owned and operated business that has been in operation since 1993.
Where can I install these lights?
All of our lights are designed for both indoor and outdoor applications. They can also be designed to meet the Night Sky Protection Act that requires outdoor light fixtures to be shielded in such a manner that light rays emitted by the fixture, either directly from the lamp or indirectly from the fixture, are projected below a horizontal plane running through the lowest point on the fixture where light is emitted.
Do you offer a warranty?
We stand behind all our products and offer a 5 year warranty on the entire light fixture. If for any reason you encounter a problem with the light fixture, we will replace it and ship you a new one for free.
What comes with the lights?
All light fixtures include all necessary hardware along with directions for easy home installation. If you have any questions or concerns with the installation please contact us or contact your electrician directly. Detailed instruction forms are included for easy installation.
Do you sell to designers or contractors at a discount?
Yes, we offer discounts to designers, architects, and contractors. Please contact us to get additional information and specific price points.
How long will it take for my order to arrive?
Orders will be shipped via UPS Ground service within 14 business days after order is placed. Our products are shipped out on Mondays and should arrive in 3 to 5 business days, depending on your shipping address.
Do I have to pay sales tax for orders purchased online?
Sales tax is collected only for orders shipped to addresses in New Mexico. Orders shipped to any location other than New Mexico are not subject to sales tax.
Do you have a return policy?
Any item (non-special order) may be returned within 30 days for merchandise credit, less a 10% restocking fee.
Any item returned after 30 days will be subject to a 20% restocking fee. Items may not be returned more than 60 days after date of purchase.
Special order items are non-refundable.
Shipping charges are not refundable.
In order to ensure proper credit, all returns must be accompanied by a Return Goods Authorization (RGA) form. To obtain a RGA form and to receive more specific instructions on returns, please contact us at 505-455-7465.
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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service provider.