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Frequently Asked Questions
Where are your lights made?
All of our lights are made in Nambe, New Mexico USA, by native New Mexicans. Light Styles of Santa Fe is a family owned and operated business that has been in operation since 1993.
Where can I install these lights?
All of our lights are designed for both indoor and outdoor applications. They can also be designed to meet the Night Sky Protection Act that requires outdoor light fixtures to be shielded in such a manner that light rays emitted by the fixture, either directly from the lamp or indirectly from the fixture, are projected below a horizontal plane running through the lowest point on the fixture where light is emitted.
Do you offer a warranty?
We stand behind all our products and offer a 5 year warranty on the entire light fixture. If for any reason you encounter a problem with the light fixture, we will replace it and ship you a new one for free.
What comes with the lights?
All light fixtures include all necessary hardware along with directions for easy home installation. If you have any questions or concerns with the installation please contact us or contact your electrician directly. Detailed instruction forms are included for easy installation.
Do you sell to designers or contractors at a discount?
Yes, we offer discounts to designers, architects, and contractors. Please contact us to get additional information and specific price points.
Do I have to pay sales tax for orders purchased online?
Sales tax is collected only for orders shipped to addresses in New Mexico. Orders shipped to any location other than New Mexico are not subject to sales tax.
Do you have a return policy?
You’re welcome to return any non–special‑order item within 30 days of purchase for credit. Items must be in their original condition.Customers are responsible for the cost of return shipping, and original shipping charges are not refundable.We’re not able to accept returns more than 60 days after the date of purchase.Special‑order items are final sale and cannot be returned or refunded, as they’re made specifically for your project.If you’d like to start a return or have questions about the process, just give us a call at 505‑455‑7465 and we’ll walk you through the steps.
When will my custom sconce ship?
Because each sconce is handcrafted in our Santa Fe studio, most orders are made to order. Your piece begins production as soon as your order is placed.Made-to-Order SconcesMost sconces require a short production period.Production time: Approximately 3 weeksShipping: UPS picks up from our studio every Tuesday, so please allow about 1 additional week for shipping to begin. Total estimated timeline: 3-4 weeksIn-Stock SconcesIf your sconce is already in stock, it will ship on our next Tuesday UPS pickup.
How long will it take for my order to arrive?
Because every sconce is handcrafted in our family studio here in Santa Fe, your delivery times depends whether your piece is already built or needs to be made just for you. Made-to-Order SconcesMost of our sconces are created once an order comes in. Production: About 3 weeksShipping: UPS picks up every Tuesday, and most orders arrive about a week after pickupEstimated arrival: 4-5 weeks from your order dateIn-Stock SconcesIf your sconce is already on the shelf, it ships on the next Tuesday UPS pickup and usually arrives within about a week. Why does it take this long? We're a small, family-run studio, and every sconce is made by hand - no mass production, no shortcuts. When you place an order, you're reserving time on our workbench, and we build your piece with the same care we've put into our lighting for more than 30 years.
Can I order if the item isn't in stock?
Yes. Even if a sconce isn't currently on the shelf, you can still place your order. Your purchase reserves your place in our production schedule, and our artisans will begin crafting your piece right away.
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